On Thu, 21 Jul 2005 15:07:17 -0700, David wrote:


Do you think that you wouldn't have gotten a satisfactory response from
LN if you had just called customer service and said, "my new plane has a
split handle"?

Dave

In my business life I've never seen any reason not to use a reasonable
tone, letting folks know you've appeciated them in the past and would
like to do so in the future does no harm, if true, and sets the tone
for the conversation. As for calling, I prefer email - I don't think
as fast as I talk sometimes.

Regards.