In article ,
"Siggy" wrote:

Interesting. Whenever I return a broken Craftsman tool if they don't have
the exact same one I just go pick out a similar one, often times the more
expensive model than I'm returning, before going to the counter and I have
NEVER had even a question asked about it - they just do it. As for the rep
saying they "no longer offer that marketing ploy" he obviously doesn't know
his head from his ass - just go into any Sears store and look at the
packaging on hand tools. It's printed right there for everyone to see.
Take a look at their website - its printed all over that too:

"If any Craftsman hand tool ever fails to give complete satisfaction, return
it for free repair or replacement. "

About 6 months ago I was checking out at a Sears store when a guy brought in
a whole bag of screwdrivers - probably 25 or so. He said they had gotten
wet and now smelled moldy. They replaced every one of them. They did call
a department manager over to OK it but he did and the guy walked out with a
bag full of new screwdrivers.

Robert

I'm this thread's original poster, and was just curious if HD played
games with their hand tool warranties... the replies suggest caution is
indicated.

Thanks to all who replied! I'd still be interested in hearing of peoples
HD Husky hand tool warranty experiences, both good and bad.

I've been returning arms full of commercially hard used, broken/worn out
Craftsman stuff most every week since the early 70's, and also have
rarely get any guff. Usually when I do, it's off a new guy, and speaking
with a manager solves the issue PDQ.

Erik