wrote:
Did you get the fitter to lay the carpet, or was it all dealt wit by
the shop you bought it from?

It was all dealt with by the shop. Paid my money to the shop (very
well known chain) and they got their own (possibly independent, local)
carpet fitter.

The only reason I ask, is a couple of weeks ago my partner's mum had
the exact same problem, and the shop (another well known chain) told
her she had to take it up with the fitters, which I found
unbelievable.

They were fobbing him off then :-)

Your (his) contract was with the shop, the shop sub-contacted someone to fit
the carpet, this is nothing to do with you. the shop is the one that needs
to redress the situation.

To get the low-down, from the horses mouth, so to speak, give trading
standards a call
www.tradingstandards.gov.uk will give you your local office number

Speak to the shop before getting the carpet cleaned, you need to give them
the opportunity to resolve the problem.

Don't go into the shop, effin and blindin, this will not help in the
slightest!
Just calmly go in, ask to speak to the manager (and don't throw a stop when
the assistant asks why!)

Keep calm throughout the conversations, even if they refuse to do anything,
just say you will be speaking to trading standards about it, and calmly go
to walk out the shop.
My money will be on them stopping you walk out, offering to sort it out.

Throwing a strop in the shop *may* make you feel better, but it is not
really going to achieve much (well, unless the shop is packed with potential
shoppers anyway!

If they still don't want to know, just give you local trading standards a
call - they offer free advise (well, you are paying for them in your council
tax, so you may as well use them!

www.tradingstandards.gov.uk

Sparks...