Did you get the fitter to lay the carpet, or was it all dealt wit by
the shop you bought it from?

It was all dealt with by the shop. Paid my money to the shop (very
well known chain) and they got their own (possibly independent, local)
carpet fitter.

The only reason I ask, is a couple of weeks ago my partner's mum had
the exact same problem, and the shop (another well known chain) told
her she had to take it up with the fitters, which I found unbelievable.

Thanks for your reply. Will give it a go tomorrow, but want to make
sure I'm properly armed

Mike