Another Phil wrote:

The problem is not the customers, the employees, or the store location.
Faults like these are management, fully and specifically problems with
management.

To me, 99.999999% of all corporate failings are management fueled. I will give management only
the occasional & rare rogue employee as a part of the corporate puzzle piece that they can't
control or reasonably predict. EVERYTHING else is within their grasp to manage. Yet they
continue to fail & whine that it's someone/something elses' fault why they fail.