When a package arrives damaged (most likely UPS) I ask the driver to
stay whilel I inspect box contents. Often this embarrasses the
driver, but missing or damaged items can be immediately taken care of
by the delivery service company. I have never had missing items, but
broken items and incorrect items are more common. Allow McFeely's
and UPS to do what they need to do. I'd probably complain more after
2-3 weeks and expect the order to "make it right" within 30 days.
Forget about shipping fragile items via UPS.


On Thu, 07 Apr 2005 22:06:52 GMT, "helo-pilot"
wrote:

Last week I ordered about 10 things from McFeely's. The box arrived about
four days later via UPS but had visible damage to the box itself (hole
gouged in the side). I opened it up and took an inventory and noticed 4
items were missing. Proceeded to call customer service and tell them what
was missing and requested they resend the missing items. They then told me
they would send an UPS person to my house to "verify the damage" in 8-10
days. I feel that they are just calling me a big fat liar wanting to verify
the damage and all. For someone that has gone through this before, is this
a normal practice? Should I be complaining a little more? It's like 10
dollars in product...give me a break.

THANKS ALL!!!!


CW2 Ken Gunter

CH-47D Instructor Pilot &
Professional Woodworker


http://www.ch47.org