"helo-pilot" wrote in message
...
Last week I ordered about 10 things from McFeely's. The box arrived about
four days later via UPS but had visible damage to the box itself (hole
gouged in the side). I opened it up and took an inventory and noticed 4
items were missing. Proceeded to call customer service and tell them what
was missing and requested they resend the missing items. They then told
me they would send an UPS person to my house to "verify the damage" in
8-10 days. I feel that they are just calling me a big fat liar wanting to
verify the damage and all. For someone that has gone through this before,
is this a normal practice? Should I be complaining a little more? It's
like 10 dollars in product...give me a break.

THANKS ALL!!!!

McFeelys is doing you a favor. Your beef is with UPS, not the shipper.
They could just tell you to call UPS and work it out yourself.

Are they calling you a liar? No, UPS wants to see the damage if they are
paying a claim. They have that right. What makes you so special that they
should trust you and not everyone else that makes a claim for damage or
missing product? It will cost more to verify the claim that to pay it, but
it is how they keep fraud to a minimum.

IMO, you are being a crybaby over something that happens on a regular basis
with UPS, USPS, FedEx, etc. **** Happens---deal with it. You are getting
good customer service from McFeelys. Appreciate it.