In article .com,
says...
I contact the corporate office via phone yesterday and asked to speak
with Robert Niblock the President with the full knowledge that at best
I'd speak with his administrator, which is exactly what happened.

I explained the situation to her and faxed her over a detailed summary
of the over 70 calls & 20 visits to Lowe's about my door along with
other issues and things I've been told.

Low & behold last night at 6pm I received a call from the "new"
store sales manager who was so surprised to hear of this problem I
have. Mine you I have never talked to him before so I have to assume
he is new to the store. He stated he was contacted by corporate to
resolve my problem ASAP. Now get this he said they have the door in
the store (I asked for how long he refused to answer) even though 8
hours earlier I was told the door was still not in and they have no
idea when it will be. He went on to say that within 1 hour I would hear
from an installer on a date they can come a install the door. Well
guess what over the next hour I got 3 different Lowe's installers
calling me to install the door. So as of now they are set up for this
Monday at 12.

At this point I will be holding off the letter I wrote to corporate but
will be sending a revise one if the install goes well about all the
problems and lies I've been told by the store employees.

I will keep everybody posted on the progress,
Felix

Good for you, phone calls to the corp office usually work.

In the future I would recommend never placing a special/custom
order form any of the box/chain stores. They are merchandisers
..... they sell what is on the shelf and that's about it. If it is
on the shelf and you like it buy it .... other wise go to a smaller
specialty store.