"Mortimer Schnerd, RN" wrote:
....
After six months, I'd say you are well within your rights to involve the BBB and
perhaps your local newspaper's and TV station's consumer assistance folks.
Embarass them if nothing else into coughing up either the door (not likely) or
your refund along with an apology.

Be sure to file a complaint against them with the Better Business Bureau. If
nobody else can get them to move, the BBB probably will.

Need to keep up...

He posted that his phone call to HQ resulted in overnight action...