BillyBob wrote:

....
Amazon has an 800 number with a real person on the other end. I've called
them to check on an order before and I got an American English speaking
person in a couple of rings.


Maybe I'll have to try that again...when I last tried, it was 10 minutes
of "we value your call"...

Aside--wrt to the delay since last October on shipment of Freud planer
knives that prompted the complaint...

After specifically requesting they turn off the auto-timeout function on
the notification of delay robot as I didn't care much about delivery
date since I am ordering the extra set of knives for inventory when I do
need to send the carbide knives off for sharpening, yesterday I got an
auto-generated cancellation notice. So, apparently they shut of the
notification 'bot but not the cancellation 'bot... Smart!