"Duane Bozarth" wrote in message
...

Their interaction system for odd/unusual events is very difficult--they
hide their responders behind anonymous addresses and have only a
web-based engine that removes all context for any response to theirs.
Since it's also not a case of where a single individual will follow up
on the original it often takes a bunch of tries to finally get the
actual issue resolved.

Amazon has an 800 number with a real person on the other end. I've called
them to check on an order before and I got an American English speaking
person in a couple of rings.

Bob