" If you didn't receive the items, and presumably you paid by credit
card,
call the credit card company and get them to do a chargeback. HF and
UPS
can sort it out amongst themselves.



Yeah that'll work. First thing they ask is did you order
the item. you say yes. they say work it out with who you
ordered from! Been there, done that."



If that was your exper with your credit card company, I'd get a new
one. I have a Citibank
Visa and they have been excellent in resolving disputes with vendors
for me both times when
I got them involved. In both cases, I got a full refund.

In this case, it's premature to get the credit card company involved,
as the vendor is not refusing
to fix it or not responding, just indicating that their half-assed
process takes a couple weeks to do it.