mp wrote:
They showed no empathy and refused to even admit that they or their
agent (UPS) may have done something wrong here (like leaving large
boxes of expensive metal tools out on an exposed porch in the snow)


If you didn't receive the items, and presumably you paid by credit card,
call the credit card company and get them to do a chargeback. HF and UPS
can sort it out amongst themselves.



Yeah that'll work. First thing they ask is did you order
the item. you say yes. they say work it out with who you
ordered from! Been there, done that.