"Sounds like a case of misplaced anger. I've never purchased from HF,

but by your own admission, UPS is responsible for your lost items; not
HF."

I wouldn't be so quick to assume it's UPS's fault. As I posted
previously, I know I've
received UPS shipments where they would not leave it without a
signature. I believe
this is still an option, which apparently the shipper in this case
chose not to make.

Second, I think the OP's main point was not that it happened, or who's
fault it was,
but that he needs what he bought and the vendor is unwilling to do
anything to get
something to him now, even if he backs up a second order with a credit
card. Now
that is just **** poor customer service.