I don't order too much from mail order (email order?) places because of this.
I would rather pay a little more and visit the old brick and mortar. Not only
do I get to examine stuff before I buy, but the friendly staff and a free cup
of coffee help!

Grant



Edwin Pawlowski wrote:

wrote in message
They showed no empathy and refused to even admit that they or their
agent (UPS) may have done something wrong here (like leaving large
boxes of expensive metal tools out on an exposed porch in the snow)

You can't blame HF for the policies of UPS. Why not contact UPS yourself
and put in a claim? Fact is, once UPS picks up the package, the title to
the goods transfers to you. HF has no obligation to do anything.

I would not buy from HF anyway, but it has nothing to do with your problem
with UPS.