blueman wrote:
Tony Hwang writes:

Hi,
IMO, your local UPS delivery person made a mistake not HF.
Tony


Agreed... but Harbor Freight has contracted with UPS as their agent
and therefore morally and legally bears responsibility for making
things right.

I never said that HF is doing anything illegal... just that their
resolution policy is not customer friendly and puts all the burden on
the customer.

For what it's worth...

I had an order totally obliterated by FedEx Ground. My package even
contained things that weren't mine, such as, GET THIS, a spray can of
pure silicone. Just what I want in a wood shop! G

After contacting a very nice person at customer service, the order was
reshipped that day via a different carrier, and a call tag was sent for
the damaged package.

Oh, that was Lee Valley. G

I've had a similar experience with Tower Hobbies after UPS destroyed a 4
foot long box of balsa wood. Tower TOTALLY took the ball back, ran with
it, and provided me with a satisfactory ball.

UPS was chosen by Harbor Freight to deliver the package, it's up to HF
to make good on the deal and then take it up with their subcontractor.
I had a similar negative experience when asking HF to follow up on a
long overdue package.

Barry