I can understand that side of the point - however, the stores advise to
contact customer service for the option of having one sent certainly implies
that such an option exists. It wasn't that they couldn't do it, the CS rep
stated that because the store only had three, that option was closed. If
it's an unreasonable request regardless of quantity in stock, I don't think
they shouldn't put it forward as an option. Anyway, I'll pass the opinions
on. BTW, I too am a LV customer and have always been happy with the
product - fortunately, never had to use the service option.

Don

"Eddie Munster" wrote in message
...
There was a time I drove 1.5 hrs one way to go to a LV store. Many many
times. Sometimes I've driven two hours to go shopping. (And come up
empty!)

Is it reasonable for your friend or someone he knows to get to the store.
If not, it is reasonable for your friend to wait.

Don, you had to ask these questions?

John



D. J. Dorn wrote:

I've got a friend who knows nothing of newsgroups (before I told him) so
I told him I would post his question. He is a fan of Veritas planes and
wants a Medium Shoulder Plane from Lee Valley as soon as he can get one
so that he can finish a project.

Apparantly Lee Valley is out and won't get any more until late January.
He was told to find a retail outlet that might have them. He found a
store in Toronto has three but since they are not a distributor, they
would not sell / ship him one. They told him to call customer service
who could possibly arrange for it. When calling customer service, he was
told three was not enough stock for them to have one transfered so that
it could be sold to him. He offered an immediate sale in advance but was
refused.

His question has to do with what is considered reasonable. He obviously
feels that the store would most likely not sell three of them before they
can be replinished in January and feels they should let one go. Lee
Valley says that like a good friend, they will tell you when you are
unreasonable and apparantly feels his request falls into this. As a
result, he has decided that he needs one bad enough that he is going to
spend another $160 and get a Lie Neilson but would actually prefer the
Veritas because he likes them so much. He is curious as to what the
thoughts of others are - I'm a little torn myself and can see both sides
but it makes for an interesting question.

Don