Don't feel bad. My wife complained about the face of her cell phone being
unreadable for months before I went to use it - and removed the protective
plastic.

"Dan Williams" wrote in message
...
Duh.... yeah that was it. Another case of failing to see that which is
"right in front of your face".
Thanks - Dan
"Ralph J. Ramirez" wrote in message
news:sfGvd.756564$8_6.238612@attbi_s04...
Sounds like something I did. There is a protective cover over the
shield
and I will bet it hasn't been removed. I bought one and thought the
same
thing you did until I took a real close look and found that overlay.
Hope
this is your problem as it is easy to fix.....Ralph
"Dan Williams" wrote in message