On Thu, 19 Feb 2004 00:25:04 +0000, Witchy
wrote:

On Wed, 18 Feb 2004 23:20:35 +0000, Andy Hall
wrote:

I s'pose at the end of the day you get what you pay for.......

You do, but I have found with B&Q that if you have had unreasonable
hassle (e.g. more than one return visit with faulty product) then
Go to the returns desk and ask to see the duty manager. Take him off
to one side away from employees and other customers. Tell him that
you are a good customer and show him receipts for anything you've
purchased in the last few months to establish level of spend. Be
pleasant and simply say that under the circumstances you feel that it
would be reasonable for some compensation for your trouble.

Some vouchers are often forthcoming.

You're right - in this case some gentle persuasion led them round to
my way of thinking which saved money on all counts, though why I was
doing them favours leaves a lot to be discussed. It's also a case in
point when you know a lot of the returns and service desk staff and
they know you! Hmm. I also know the timber people too....dammit, I'm
spending too much time there!


Exactly. It comes down to figuring out where the person's discretion
is and using that to achieve a desired result.

If you use somewhere like B&Q regularly, then some vouchers or a store
credit are an acceptable recompense.


..andy

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