"RoyJ" wrote in message
ink.net...

Sometimes -- but it does not always work. I had a bad experience with
Circuit
City a while ago. It will be the last experience I have with them as I
will
snip

we lose you as a customer." I asked him why he bothered calling -- and
he
could not seem to answer. I wish them the best of Chapter 11.

Won't be long, Best Buy is kicking their collective butt.

Recently Wall St Journal had article about Best Buys new marketing strategy.
They are rating their customers as good or bad. Good meaning someone that
wants the latest and greatest electronic gizmo and doesn't wait for a sale
to get the best price. Bad meaning someone that generates little or no
profit because they do things such as only buying when on sale, demand that
they honor their best price policy, returns products and are generally a
pain in the butt. They figure that let them buy from Wal-Mart and other
discount stores. There is more money to be made selling higher end
products.