Sort of similar experience but I handled it differently. After staying home
on three occasions to have a washer and drier delivered only to get called
at the last minute each time that there was something wrong with the dryer,
I called the store to cancel the order. Told I had to come in. Went there
and told that the person who could ok the cancellation was in a meeting and
would be a while, did I want to wait or come back later. No way in hell was
I going to come back later so I said I would wait. Stationed myself near
the washers and dryers. When a sales lady brought some customers over to
look at some machines. I piped up, "wouldn't buy them here" The lady
customer asked why and I told her my story. The sales lady spoke to the
salesman I had spoken with and within two minutes, my salesman came back to
me and said that the order had been cancelled and my credit card credited.
Altogether, took maybe 5 minutes. I guess some might say that was good
customer service but the customer had to make noise to get served. I know
of several people who have experienced this "so what attitude".
"Larry Jaques" wrote in message
...
On Mon, 15 Nov 2004 21:42:19 GMT, "Jack Casuso"
calmly ranted:

They may be "an exemplary corporate citizen" but my last experience with
them involving the purchase of a washer and dryer is exactly that MY LAST
EXPERIENCE with them. They will have to be the last place on earth where
I
can buy a tool, appliance or whatever before I will buy from them and at
that, I will have to be dragged into the store kicking and screaming.

Amen, Bruddah.
My current episode with them goes something like this:

4W Sept. '04: Crapsman tool breaks. I take it into the local outlet
store where they call up and have a replacement sent direct to me at
home!

1W Oct. '04: I had taken in a 1/4" spinner, more or less a 1/4"
square-drive screwdriver with a 1/4" hole in the back for a ratchet.
They sent a 1/4" ratchet in its place. I then take it ack to the store
and ask "what's up?" They call in and find that the tool I need is no
longer made by Searz. Sorry. For the next two weeks, I try to get the
store manager and Searz National either to replace it with another
manufacturer's part OR refund my money. I point out that several other
mfgrs make them and give them the part numbers. Neither is possible
according to them. How about a gift card?

3W Oct. '04: They offered a $10 gift card and I talked them into $15.
Fine. I go to the local Searz to use it and find absolutely nothing
in the store I want. It's a small Manager-owned outlet store with
tools, appliances, TVs and sewing machines. I then drive all the way
to Medford (60 mile r/t) to the large store looking for thermal
underware (the first frost has already hit and it's getting cold).
"Sorry! We won't have those in for another month or so." I'm told.
I'm spittin' mad now.

4W Oct. '04: I send off yet another email to Searz Nat. Cust. Svc.
A gal calls and talks to me. I ask them to send that pair of long
johns to the local store. Sorry, that's an outlet store. They don't
do that.

1W Nov. '04: Can I order something from a catalog and have it sent
to me? No, they don't take gift cards plus you have to pay shipping
on it.

The bottom line: If you buy something Searz no longer makes, you're
**** outta luck. They've found one more way to end their warranty
agreement. I'm out 3 hours of time fighting with them, 75 miles of
trekking to their stores to get satisfaction, and now several months
have gone by with no luck on any point. Searz, WTF good are ya?

If I do get my money out of them, it'll be because I took the damned
card to their store and settled on something other than the several
things I originally wanted. How's that for Customer Service.

They could take some serious lessons from Lee Valley and Nordstroms.


They may be doing right by their employees but their customer service
sucks
big time.

And that's IF you can get 'em to warranty what they are supposed to.

SCR*W S**RZ. Never again. (Until the next tool breaks.)

The funny thing is, it would have cost them less if they'd just bought
another manufacturer's tool and sent it to me. Mindless corporate
mentality, I swear. Feh!


--
The older I get, the better I was.
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