loutent wrote:

Whenever I have had a problem, they are willing to go to the "nth"
degree to please. There have been a few times when I was really PO'd
about delivery dates, scratches, installation etc. Whatever the case
was, they have always made good - no questions asked.

Apparently you have great local folks. I congratulate you on your good
fortune. However, yours is not the universal experience.

-- Mark