I have given Sears lots of business. I have had very little complaint with
any customer service. I have bought a few things at Sears that needed to be
returned (not just Craftsman) and have never had a problem. They will
continue to get whatever business I have.
God bless our troops and corporations like Sears who make their lives
easier.

Rob Hall
I'm all in favor of gun control... if you don't align your sights and
squeeeeeze the trigger you won't hit a thing.
"Jack Casuso" wrote in message
t...
They may be "an exemplary corporate citizen" but my last experience with
them involving the purchase of a washer and dryer is exactly that MY LAST
EXPERIENCE with them. They will have to be the last place on earth where
I
can buy a tool, appliance or whatever before I will buy from them and at
that, I will have to be dragged into the store kicking and screaming.

They may be doing right by their employees but their customer service
sucks
big time.

"Ace" wrote in message
news:6k8md.409290$D%.191067@attbi_s51...
Folks, I think this is great that they would do this! I'm sure that
there
are other company's out there that do this too. Just thought I'd pass it
along to our NG.



I assume you have all seen the reports about how Sears is treating its
reservist employees who are called up? By law, they are required to hold
their jobs open and available, but nothing more. Usually, people take a
big pay cut and lose benefits as a result of being called up...Sears is
voluntarily paying the difference in salaries and maintaining all
benefits, including medical insurance and bonus programs, for all called
up reservist employees for up to two years. I submit that Sears is an
exemplary corporate citizen and should be recognized for its
contribution.

Suggest we all shop at Sears, and be sure to find a manager to tell them
why we are there so the company gets the positive reinforcement it well
deserves.

Pass it on.

So I decided to check it out before I sent it forward. I sent the
following e-mail to the Sears Customer Service Department:

I received this e-mail and I would like to know if it is true. If it is,
the Internet may have just become one very good source of advertisement
for your store. I know I would go out of my way to buy products from
Sears
instead of another store for a like item even if it was cheaper at the
other store..
Here is their answer to my e-mail.......................
?

Dear Customer:

Thank you for contacting Sears.

The information is factual. We appreciate your positive feedback. Sears
regards service to our country as one of greatest sacrifices our young
men
and women can make. We are happy to do our part to lessen the burden
they
bear at this time.

Bill Thorn
Sears Customer Care
[
1-800-349-4358

Please pass this on to all your friends, Sears needs to be recognized
for
this outstanding contribution and we need to show them as Americans, we
do
appreciate what they are doing for our military