On Thu, 07 Oct 2004 08:26:12 +0100, Andy Hall
wrote:


With the information you have given, I would say that BT are trying it
on.

I suspect it is the originator who is trying it on, this message has
been multiposted (not cross posted) in uk.legal and uk.telecom. What
has probably happened is that something has taken out the modem
preventing the subscriber from calling out.

The subscriber has reported a fault to BT apparently without doing
any checks themselves and BT have attended finding no fault on their
equipment but faulty subscriber equipment. They have therefore,
quite rightly, charged the fee the subscriber would have been told
beforehand that they could be charged if it was not a BT equipment
fault.

--
Peter Parry.
http://www.wpp.ltd.uk/