IQMGT wrote:

"Art" wrote in message link.net...
Just receive notice of class action settlement for Maytag Neptune front
loaders.
After reading it several times, seems to me that the settlement is unfair
and people should object to it.


For one thing, at least until recently, if you called Maytag and asked about
a mildew smell they made all the specified repairs for free, except perhaps
the wax motor lock, which they just protected from damage with tape.

For another, as of last month, no new repairs are covered. And if you are
living with a smelly machine right now, looks like they won't begin fixing
them until 2005 because that is when the paperwork is due in. So what are
you supposed to do till then?

Plus the lawyers get $8 million, yet there is only a $2 million fund for
cash settlements. Yes there are non-cash reimbursements available but this
is obscene.

Seems to me the best thing to do is to attempt to undermine this deal and
convince Maytag not to buckle. Their policy of repairing the machines has
been fair in my experience. You have until early November to object to the
deal. Certainly consider doing so.

Apparently if you haven't had a repair before the settlement date.
August 9, 2004 I think, you just need to call up Maytag and schedule
the free repair. You only need to send in a claim to recover costs
for repairs made before that date. That's what we did last week. The
reason we called was the washer would no longer enter the spin cycle
or drain. They replaced our moldy boot, circuit board, and motor.

IQMGT

Apparently, even with the lawsuit against Maytag and an agreement in place where they supposedly HAVE TO attempt to fix the
unit at least once as part of the court settlement, they seemingly are grasping at straws looking for excuses to refuse to
honor the settlement.

I had called Maytag's toll free number ( 800 462-9824) and spoke with Supervisor Heather Redd, who in turn talked to Dale
Reader, Director of Consumer Affairs. The Director refused to speak with me!

I explained the problem with it was the same everyone else was having (failed functions associated with a "wax motor" which
burned out components on the circuit board).

It seems all the electronically controlled Neptune units are lemons. Its design is flawed and it stinks - because the door
seal collects mold. Not only that, but there has reportedly been a fix with the circuit board that actually leaves the real
problem in place.

Do I need to see a lawyer and find out if I should exclude myself from this lawsuit? The thought process goes something like
this: I presume it may be easier to get another attorney involved now that the groundwork is done(?). I sure would
appreciate some opinions on this!

In any event, I wrote the court regarding procedure for reporting non-compliance, and also asked the attorneys involved for
the plaintiff to contact me. The deadline is early November.

All I know is I paid next to nothing for the last washing machine (a Kenmore which was over 10 years old) and kept it running
for some 20 odd years with about $40 in repair parts. Now I own one that cost me about the same as 20 used units, and it
appears I would have been better off keeping the old one.

Sorry so sour. Obviously I need to regain my composure and figure out what it's going to take to force Maytag to do the
right thing.