In article om,
Dave Liquorice writes
On Thu, 07 Oct 2004 07:09:07 GMT, L wrote:

Now she has received her telephone bill showing a £50 charge which
BT say is because the damage caused to her telephone line was due to
her having a computer using the same line.

Did she report a fault to BT when she lost the phone and modem? Did a
BT engineer come round? If so did the engineer find a fault with *BT
equipment*? ie not her own (not BT rented) phone or modem. If he did
not find any BT fault then that is what the charge is for.

Failing that I'd ask for a written description of exactly what the
charge is for. BT hate writing so she'll really have to push for that.

--
Cheers
Dave. pam is missing e-mail

Yes it does sound like a 'no fault found' charge. If the BT technician turns
out & the fault is fixed by disconnecting the fried modem/computer then
there is no fault with the BT apparatus and a no fault fee gets charged.

The way round this for others is to disconnect all your own stuff from the
line before testing with a known good phone. Better still test from the
internal socket of the master socket which you get to by unscrewing the
sub-panel on the front. Only if then faulty then report to BT.
--
fred