On Thu, 07 Oct 2004 07:09:07 GMT, L wrote:

Now she has received her telephone bill showing a =A350 charge which
BT say is because the damage caused to her telephone line was due to
her having a computer using the same line.

Did she report a fault to BT when she lost the phone and modem? Did a
BT engineer come round? If so did the engineer find a fault with *BT
equipment*? ie not her own (not BT rented) phone or modem. If he did
not find any BT fault then that is what the charge is for.

Failing that I'd ask for a written description of exactly what the
charge is for. BT hate writing so she'll really have to push for that.

--
Cheers
Dave. pam is missing e-mail