"L" wrote in message
...
Firstly please forgive cross posting - am unsure which group would be best
placed to help....

During the heavy thunderstorms in August, a friend of mine lost the use of
her telephone and modem. Computer repairer says modem was knocked out my
lightening and replaced it. Now she has received her telephone bill
showing
a £50 charge which BT say is because the damage caused to her telephone
line
was due to her having a computer using the same line.

This sounds like complete rubbish to me and she has asked me to pen her a
letter refuting this, but I would of course prefer to know that I'm not
talking utter rubbish before I do so...any help/advice would be welcome.

Sound like rubbish to me too!

I think it is much more likely the surge was the opposite direction to what
BT claim
Usually modems get killed by getting zapped by a strike down the phone line!
If it were me, I would try to charge them the £50 for the damage to the
modem from their line!

Sparks...