"sandiyan" wrote in message
om

One side of our double fronted (double glazed last year) door is
unable to open as one of the latch that holds the door to frame is not
releasing properly.

I presume you mean the bolts that hold the secondary opener?

This has probably happened because the frame has moved or because the
glazing was put in incorrectly. Send them a letter telling them that
this is what you suspect and that you want the product repaired properly
or replaced. There is more information about this sort of prblem on
here.

Alternatively, the problem may be with a slight movement in the frame.
If you can get the door open you might be able to adjust the bolt. They
sometimes unscrew their fittings too. They are attached from below and
above (at the bottom and top respectively.)


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