Follow up:

6 days ago, continued calling the customer support line finally got me
assigned to someone who would look into the problem. As of Thursday
she claimed to have resolved the issue. But I reviewed her claim, and
the resolution was only partial. They corrected the balance with the
exception of the most recent payment to principal (more than $3500
dollars). So now, instead of having a principal thats off by 5 grand,
its only off by less than 3 1/2 grand. The person who called me back
to claim things were corrected realized that the accounting department
did mess up after I pointed out the error, and claimed it would be
corrected by friday. As of friday, it was not corrected, as of
monday, it was not corrected. Nor as of today.

To put things in perspective, our first mortgage payment with Ohio
Savings Bank was June 1. Yes, less than 60 days, they've messed up
this badly. It's not like a lot of research is necessary to determine
the balance when there's only be 2 mortgage payments and 2 extra
payments to principal.





I



(4th Amendment defiled by Patriot Act) wrote in message . com...
Just a heads up. The loan we refinanced through WallStreetAssociates,
which sold the loan to Ohio Savings Bank. Two months into the new
loan, our loan now has an additional 5 thousand dollars balance, and
Ohio Savings Bank refuses to account for it.
They claim "they're researching it", and they also claim that no
managers are available when I request to speak with one via the
servicing department.


We have made several additional payments to principal, they have
removed
all such credits to the balance. During the past 3 days calling their
service department, I've been given different stories about how long
their 'research' department will take to resolve the issue, and have
been
hung up on by an associate (mitch).


I'd be interested in methods to resolve this situation.