On 28/04/2021 13:59, Jeff Layman wrote:
On 28/04/2021 09:56, gareth evans wrote:
Been waiting in all day for a parcel delivery, and then
receive an email saying not only has it been delivered,
but that is was handed to me personally, BUT NOTHING
HAS ARRIVED AT ALL.

Obviously now need an email address or a telephone no
to talk directly to a human, but either are impossible
to find on their web page.

Tried using the assistant, but you just go round in circles.

How the hell do I get Amazon to investigate and then correct
matters, for the web site for this item continues to insist
that it has been delivered and there is no option against the
purchase to register the dissatisfaction?

I had an odd "inverted" problem to that a couple of weeks ago. DPD left
a parcel on the front step with our address on it, but nobody of the
name on parcel lived here. So in a way the parcel had been delivered to
the "correct" address, but not to the person intended (whoever sent it
had got the address wrong). I then spent an hour trying to find out how
to contact DPD to report this, but without a delivery number, order
number or other number there was nothing online I could use. I couldn't
find a phone number to contact DPD on their website. I was about to take
the parcel to their depot a few miles away, when the doorbell rang and
it was a guy from the house across the road about 70 metres away (the
house numbering is strange here; we are No.3, he is No.4). He told me
his name and the name on the parcel was the same, so I gave it to him. I
assume he'd checked with the sender and DPD to find out where it was.

There's an episode of "Not Going Out" with exactly that scenario but
the slapstick that follows is something else!