On 24/02/2021 10:11, Adrian Caspersz wrote:

She (90+, hearing issues) has written a letter to the current supplier,
and asked why they just can't switch her to their advertised cheapest
rates without "asking stupid questions".

What stupid questions?


It's up to the customer to select the contract and it may depend on on
having a pre-payment or economy 7 meter and/or only having paperless
billing. With the latter are the company to assume (incorrectly) that
the customer has internet access and the ability to manage their
contract on-line.

What is their cheapest rate - it all depends on what the customer wants.
Some companies have a competitive variable rate and a dearer fixed rate
BUT in a rising price market the fixed for 12/24 month deal may work out
cheaper.

Some companies need to know how you want to pay, some offer no choice.

For older customers questions such as warm home discounts come in to play.

If a company doesn't ask these "stupid" questions how do you think their
crystal ball works?

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