On Wed, 18 Nov 2020 14:45:05 GMT, JohnP wrote:

Do people check off the items one by one - or merely take the stuff and
later realise something is missing?

Daughter did her first on-line order from Asda the other day,
especially to try their extended vegan lines.

They missed that she has specifically requested the 'No substitutions'
option for obvious reasons (and of course they did substitutions and
with non-vegan versions). When she spotted them as they were delivered
the guy was happy to take them back and she was refunded.

The problem (for the pickers) is it's not obvious why something is or
especially isn't vegan, just because it doesn't contain meat, egg or
milk isn't always enough (as I learned from Adam with the UK brewed
Fosters lager using isinglass (fish swim bladder) in the clearing).

I think she mentioned there is a 'vegan only' filter that would
(should) only display the vegan offerings but that could only work
properly if they have categorised it all properly (like included all
the fruit and veg etc).

And it's not just foodstuffs of course, 'Not tested on animals' with
cosmetics and other products and anything made from leather with
gelatin.

https://ibb.co/GTJZT8W

She had had little issue with the likes of Pizza deliveries but the
other day checked over a flyer from a 'Chicken shop' she was about to
throw in the recycling and noticed they were doing some vegan stuff.
Wanting to both give them a try and support their new range she
ordered a couple of mains and some deserts.

It took 90 minutes to arrive so the hot food was cold and what should
have been 'vegan chicken nuggets (so typically Quorn or a chicken
substitute) were actually just 'vegetable nuggets'. The sweet was very
nice though. She sent them a polite email both pointing out the
expectation issue re the 'nuggets' and complained about the delivery
delay ... and the next day got a phone call from the manager of the
shop, very apologetic, asking if she would give them another chance
and explaining they were completely overrun because of the demand for
the vegan meals! He offered her a full refund or if she would give
them another chance, the order would be on them. ;-)

Cheers, T i m