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Brian Gaff \(Sofa\) Brian Gaff \(Sofa\) is offline
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Default No ADSL but LL phone OK after surge

Can you see the routers internal page? If so then have a look at the stats
and see if there is anything odd.

Were any of your machines not on when the trip occurred?
Brian

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"Bazza" wrote in message
...
On Saturday, 16 May 2020 11:01:46 UTC+1, Rod Speed wrote:
"Bazza" wrote in message

We had a spike yesterday when a submersible pump tripped the main
circuit
(RCD) in the consumer unit.

Every thing came back up OK when reset ( including the LL phone) except
the internet connection.
I have tried the following:-

1. Swapped out the ADSL router with a spare.
2. Swapped out the cable from BT wall socket to router with a spare
3. Swapped out the face plate (with integral filter) to the BT socket
with
a spare.
4. Tested set up with two different PC's and 2 laptops.

Any suggestions?


So what happens lights wise on the router ? Do you get both the adsl and
internet lights up ?

If you don't get the internet light up, likely the isp has locked your
service out.

If the adsl light doesn't come up likely something broke behind the BT
socket
but that's very unlikely given that the LL still works. Usually if
anything
the LL
doesn't work because there is no dc path anymore but adsl still works
because
it doesn't need a dc path. Its theoretically possible you could have
killed
the
dslam port back in the exchange, but very unlikely.


A) The DSL light is showing steady green.
b) The 2 WLAn lights are doing a steady regular flashing as per normal.