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John Rumm John Rumm is offline
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Default No ADSL but LL phone OK after surge

On 16/05/2020 10:43, Bazza wrote:
We had a spike yesterday when a submersible pump tripped the main circuit (RCD) in the consumer unit.

Every thing came back up OK when reset ( including the LL phone) except the internet connection.
I have tried the following:-

1. Swapped out the ADSL router with a spare.
2. Swapped out the cable from BT wall socket to router with a spare
3. Swapped out the face plate (with integral filter) to the BT socket with a spare.
4. Tested set up with two different PC's and 2 laptops.

Any suggestions?


Get your ISP to run an automated test (you may even be able to do it
yourself from their web site). It might be you have a BB fault, and the
timing was just co-incidental with your mains trip.


--
Cheers,

John.

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