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Roger Hayter[_2_] Roger Hayter[_2_] is offline
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Default Self service checkouts in B&Q

Archibald Tarquin Blenkinsopp Esq wrote:

On Wed, 14 Aug 2019 20:02:11 +0100, Chris Hogg wrote:

On Wed, 14 Aug 2019 19:28:13 +0100, R D S wrote:

B'bye!

Our local B&Q have binned them off, took a long time for them to admit
it, but they have, they aren't helping anybody!

Sainsbury's, are you watching?


I shop at both Tesco's and Sainsbury's. I almost always use the self
service checkout in Tesco's, but had so much hassle with the ones in
Sainsbury's that I no longer use them.

I had a considerable degree of trouble with a Tesco's staff member at
Broughton regarding their automated checkouts.

One arrived to find that Airbus had failed to be advised of my coming,
so I did the usual and called locally for coffee and papers while the
issue was sorted.

Went to check out my stuff at Tescos.

I was prompted for the number of bags used.

I had already hit the "no bags" button at the start.


That only refers to bags which you might have brought yourself, perhaps?
I can't remember the dark days when disposable carrier bags were still
available in Tesco's.




I called the lady over and pointed out I didn't need a bag anyway, so
why make my desired purchase conditional on applying a negative to the
purchase of a product I had no intention of buying anyway.

She stated it was only for carriers, when I went on to point out that
Tesco's had goods that I wanted even less than carrier bags and I
should have the preference of declining those also, she failed to see
the logic totally.

Sadly the diversion got a little tedious after around ten minutes, the
poor lady wasn't into philosophy, so I felt a little "short changed"
on the transaction due to Tesco's choice of bargain basement staff.


And of course you were entirely in the wrong. It is very sound
commercial and legal practice to formally ask you whether you have taken
any of the bags presented and available for your use. It would be so if
Tesco were merely ensuring that you had no excuse for failing to pay
them a sum owed by claiming ignorance of the arrangement. It is doubly
justified by the fact that Tesco have a legal obligation *not* to give
you free carrier bags. There method of fulfilling that obligation by
asking for a formal declaration is perhaps a little weak, but to do or
say nothing would be to drive a coach and horses through our whales'
only possible salvation. Had I been around you might have had this
explained to you.

Secndly, bullying shop staff is not very attractive behaviour.




--

Roger Hayter