On 03/07/2019 19:16, Gareth's was W7 now W10 Downstairs Computer wrote:
On 03/07/2019 18:44, Jim GM4DHJ ... wrote:
"Gareth's was W7 now W10 Downstairs Computer"
wrote
in message ...
Been a regular customer of Amaxon for a couple of years
and paying extra for their next day free postage prime service.

But why do the costs of items under prime seem to exceed the
cost when not prime and paying for postage? You can fool
all of the people some of the time?

But I digress.

Needed a replacement controller for a Humax HDR1100S PVR.

Arrives the next day after ordering, today.

But there's no button to look at list of recordings.

So not compatible as advertised. Time to put before trading standards?

So, try to set up item return. But at £17 for the purchase, all
options are going to cost half of that in timeÂ* and money.
Why couldn't they just pick it up themselves?

Next difficulty - well nigh impossible to find an email address
to complain to Amazon. All menu options keep steering back to
the return item screen which is no good; at least 10 mile round trip
and cost of packaging to resolve.

This is the first and only time I've wanted to send something back
and the frustration of trying to work into their shilly shallying
on the matter is sufficient to lose me as a customer.

I hate amazon more than I hate ebay .......



Actually the problem has been resolved via an email from a 3rd party
(Thank-you, mate) and I have instructed Amazon
NOT to refund me.

On the remote controller is a menu button (of which I was unaware
never having used it before on the original remote) and access to
the recordings is via a menu option.But it would have been helpful
for a note to be included to cover the missing button)

WTF? The device has a button labeled "menu" and you couldn't be arsed to
try pressing that.
Do you still hate Amazon and ebay for your shortcomings?
What a pillock.