On 03/07/2019 12:24, Gareth's was W7 now W10 Downstairs Computer wrote:
Been a regular customer of Amaxon for a couple of years
and paying extra for their next day free postage prime service.

But why do the costs of items under prime seem to exceed the
cost when not prime and paying for postage? You can fool
all of the people some of the time?

Exactly. Andmamny items are not available outside prime


But I digress.

Needed a replacement controller for a Humax HDR1100S PVR.

Arrives the next day after ordering, today.

But there's no button to look at list of recordings.

So not compatible as advertised. Time to put before trading standards?

So, try to set up item return. But at £17 for the purchase, all
options are going to cost half of that in timeÂ* and money.
Why couldn't they just pick it up themselves?

Next difficulty - well nigh impossible to find an email address
to complain to Amazon. All menu options keep steering back to
the return item screen which is no good; at least 10 mile round trip
and cost of packaging to resolve.

This is the first and only time I've wanted to send something back
and the frustration of trying to work into their shilly shallying
on the matter is sufficient to lose me as a customer.

Used to be great. Now falling into the google mode. Squeezing you for
every cent.


--
"I am inclined to tell the truth and dislike people who lie consistently.
This makes me unfit for the company of people of a Left persuasion, and
all women"