On 22/12/2018 21:54, JoeJoe wrote:
On 22/12/2018 18:08, Harry Bloomfield wrote:
mechanic presented the following explanation :
Yes the supplied PlusNet router is rubbish, and before anyone signs
up for a new PlusNet account, take a look at their forums,
particularly the feedback one, for a fair view on current customer
service. 'Dire' would be putting a gloss on it. Billing and account
management seems particularly badly run. This degradation in what
used to be a well regarded supplier seems to date from the BT
takeover.

Perhaps so, but in the 13 months since I joined them, their service
has been exemplary. No issues with the line, no issues with billing, a
slight delay (couple of days) when I swapped to FTTC a few months ago.
No spam from the email account at all, no blocked ports, the email has
never been off that I noticed, no traffic shaping, no slowups - all of
these so unlike Talktalk I was used to.

Same here. 14/15 years with them now with no comlaints whatsoever (and
very good prices too).

I was dreading the BT-effect after the takeover, but quite franckly
haven't noticed anything.

Well they take longer to answer the phone, and the support line is no
longer 24/7, but it certainly could have been worse!

--
Cheers,

John.

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