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#81
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What is the best phone/net package in BT land?
On 22/12/2018 00:09, JoeJoe wrote:
Only reason to use BT is if you want BT Sport that is heavily discounted for BT BB customers. Don't you mean that BT sport is subsidised by BT BB customers? -- mailto : news {at} admac {dot} myzen {dot} co {dot} uk |
#82
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What is the best phone/net package in BT land?
"John Rumm" wrote in message ... On 21/12/2018 19:22, tim... wrote: "Dave Plowman (News)" wrote in message ... In article , Chris Bartram wrote: To the OP: consider plusnet or A&A if you don't mind paying for good service. I've been with BT for some 5 years now. Wouldn't know about their service - never needed it. That's how I prefer things. that how it is with me and plusnet I only ever need to contact them when I move house (and they give you a bloody good deal on the installation fees for agreeing a long initial contract) No service issues and they don't bump up the price by 20% each year hoping that you don't notice causing you to have to call them to haggle to put it back down again. Its worth noting with plusnet they will not automatically shift you to new deals even when the one you are on is discontinued and replaced with something else. So its worth checking what you are buying against the current offers from time to time. but they don't downgrade you either I have free calls to LL included in the basic package they now have a new tariff that includes LL and Mobile but it costs more. they didn't force me to move to the new tariff at higher cost, so I keep my free calls to LLs and the lower cost tim |
#83
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What is the best phone/net package in BT land?
In article , The Natural Philosopher
scribeth thus On 20/12/2018 20:49, Martin Brown wrote: On 20/12/2018 20:40, wrote: I am moving out of the clutches of Hull's KCOM and into BT land in Lincs and was wondering what was on offer for a basic phone line/internet package up to 100MB per month - I currently pay £50 pm to KCOM. TIA. Try https://www.uswitch.com/broadband/co...ls_and_offers/ But check the ISP website(s) for better deals. IME Plusnet are a better price and service than BT. YMMV TalkTalk is best avoided unless you are a masochist. The rest are much of a muchness these days. Several are now BT with a different logo and paint job. Bear in mind that BT is in the numbers game. If you have issues you will simply be fobbed off onto an Indian call center where someowne will read te numpty scriopt for you to follow. The smaller ISPs cost a little more, but offer far better support. yes, they all use openreach kit, but its your ISP who has to contact them for line faults. Course you might have VM in your area there're not as bad as some people make them out to be!... -- Tony Sayer |
#84
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What is the best phone/net package in BT land?
"John Rumm" wrote in message o.uk... On 22/12/2018 11:36, mechanic wrote: On Fri, 21 Dec 2018 10:48:49 +0000, Bill wrote: In message , Broadback writes I understand that Plusnet is actually owned by BT. I have been very happy with their service over number of years, though of late they have messed up their billing system, though that now seems sorted. I'm also happy with Plusnet, and I know of several others round here with them, all happy, as well. Their rebadged BT router denies you the option of a local network in the 10.x.x.x range caused a bit of hassle here, though. Yes the supplied PlusNet router is rubbish, and before anyone signs up for a new PlusNet account, take a look at their forums, particularly the feedback one, for a fair view on current customer service. 'Dire' would be putting a gloss on it. Having been a customer since close to their inception, I would say support is not as good as it was at their best. However to call it "dire" is not a something the majority of customers would recognise. No doubt for *some* customers the service is dire, although I expect that will be true for any ISP. (either because mistakes get made and you are unlucky enough for them to affect you, or *you* are part of the problem and would have problems with any ISP!) Billing and account management seems particularly badly run. This degradation in what used to be a well regarded supplier seems to date from the BT takeover. Well to pick the highlights from the 2018 ISP review: Broadband * Plusnet had the highest customer satisfaction (86%) * TalkTalk had the lowest customer satisfaction (72%) * TalkTalk had the highest proportion of customers with a reason to complain (18%) * Plusnet had the lowest proportion of customers with a reason to complain (13%) * Plusnet had the longest call waiting times (7:50 mins) wait times have seriously deteriorated recently calling at 8am solves that but it's not just plusnet I have the misfortune to inherit a BG account at my new house and they now expect *everybody* to contact them by email. Of course it's impossible to contact them by email if you don't know the number of the account that they have opened for "The occupier 23 XXX street" after they were told by the previous occupant to close the account (they decided that I didn't need to be sent a "welcome" letter). So you have to ring up - over an hour to get an answer tim |
#85
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What is the best phone/net package in BT land?
In article , The Natural Philosopher
scribeth thus On 21/12/2018 09:36, Martin Brown wrote: On 21/12/2018 08:59, Brian Gaff wrote: Plusnet are not mostly owned by BT, how come they can actually offer more. Mainly because they don't do their support from some third world country using a VOIP with almost zero bandwidth. You get to speak to real people in the UK who might or might not have a Yorkshire accent. yes. Everybody uses BT openreach cable for the last whatever BUT the two things that differ are how much contention they put on and how good their support is. Well no, not as much as they used to of course there is Virgin but there are getting to be a few fibre to the premises suppliers around now. They've been digging up a few villages out our way plus a few small WISP's here and there.. Up to a Gigabit is available.. -- Tony Sayer |
#86
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What is the best phone/net package in BT land?
In article , Chris Bartram news@delete-
me.piglet-net.net scribeth thus On 21/12/2018 10:48, Bill wrote: He is currently with Virgin on fibre, which works well and has been reliable. The fibre drop across his front lawn was a bit of a gruelling bodge job, though The one thing Virgin often do very badly is the drop cable from the street to your house. Mine got cut by a contractor, and the replacement was basically dropped accross my drive and the stone chippings swept over it. Yes they could tighten up on their installers a tad or so. Mind you we had to have ADSL out in another location and it took their installers Six attempts to get it all going. One of them I had to show him how to use his tone tracer;(.. VM dug a nice duct in for us under the drive -- Tony Sayer |
#87
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What is the best phone/net package in BT land?
In article , Harry Bloomfield harry.m1byt@N
OSPAM.tiscali.co.uk scribeth thus Bill used his keyboard to write : The dire ones were Talktalk and Onetel. I forget which one of those it was that said " Oh where it says underscore in the username in the letter we sent you, it should be a dot", but both were awful. Talktalk support become even more useless if you have any but a minor issue.. We did, 'tho its now been disconnected, have TT Business in at a business location they are a totally different outfit.. -- Tony Sayer |
#88
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What is the best phone/net package in BT land?
On 22/12/2018 13:00, John Rumm wrote:
On 22/12/2018 00:09, JoeJoe wrote: On 21/12/2018 16:20, Dave Plowman (News) wrote: In article , Â*Â*Â* Chris Bartram wrote: To the OP: consider plusnet or A&A if you don't mind paying for good service. I've been with BT for some 5 years now. Wouldn't know about their service - never needed it. That's how I prefer things. Plusnet is around 50% cheaper for exactly the same service, and they use the same infrastructure as they are owned by BT... Customer service of Plusnet is light years better than BT though. Only reason to use BT is if you want BT Sport that is heavily discounted for BT BB customers. Plusnet also offer BT sport as an extra. (not sure how it compares price wise though) I know. If you are on Sky and want BT sport then through Plusnet it is much cheaper. |
#89
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What is the best phone/net package in BT land?
On 22/12/2018 19:21, tony sayer wrote:
In article , Chris Bartram news@delete- me.piglet-net.net scribeth thus On 21/12/2018 05:31, The Natural Philosopher wrote: On 21/12/2018 03:13, Bill Wright wrote: On 20/12/2018 20:49, Martin Brown wrote: TalkTalk is best avoided unless you are a masochist. I use TalkTalk. The service is good and the people are nice. hahahaha This is one of those very few times I'll agree completely with TNP. Talk talk are a bunch of inept shysters who have a proven track record of being ****ing useless. Whether it's getting their mail servers blacklisted, having a huge data breach, or more mundane ****wittery, the only thing you can rely on is that they will **** something up. To the OP: consider plusnet or A&A if you don't mind paying for good service. Or Zen, one of if not the best ones... B 'effing Tee would be the last firm I'd deal with for anything!.. +1 |
#90
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What is the best phone/net package in BT land?
In message , The Natural Philosopher
writes The irony there is that I get spam/scam calls claiming to be "from Talktalk your ISP"... and I have never even been a customer! Well I get tonnes of calls claiming to be BT telling me to click on the windows logo on my windows PC Is that what they want you to do? I usually lean on the 9 button before they get that far. -- Tim Lamb |
#91
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What is the best phone/net package in BT land?
In article , Mike Clarke
scribeth thus On 21/12/2018 09:50, tim... wrote: Plusnet are definitely the sweet spot being being reasonably priced and offering good service for basic domestic needs - 30 quid, landline with unlimited BB.* If you are in a region that can have fibre it's (about) an extra tenner, But be aware that, unless things have changed recently, Plusnet have two different tariffs. The price you see in the adverts is for the the majority of users who are on "low cost" exchanges. If you live out in the sticks then, like me, you might be on a "Market 1" exchange and Plusnet will charge you more. Because of Plusnet's higher charge for my area I found Zen to be very competitive at £35.40 per month for unlimited 17Mb/s ADSL and unlimited inclusive phone calls to 01,02 & 03 numbers. I've found the UK based tech support from Zen to be good with people who appear to know what they're talking about. Ey opp lad! Thats in the peoples republic of olde Lancashire -- Tony Sayer |
#92
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What is the best phone/net package in BT land?
On 22/12/2018 18:08, Harry Bloomfield wrote:
mechanic presented the following explanation : Yes the supplied PlusNet router is rubbish, and before anyone signs up for a new PlusNet account, take a look at their forums, particularly the feedback one, for a fair view on current customer service. 'Dire' would be putting a gloss on it. Billing and account management seems particularly badly run. This degradation in what used to be a well regarded supplier seems to date from the BT takeover. Perhaps so, but in the 13 months since I joined them, their service has been exemplary. No issues with the line, no issues with billing, a slight delay (couple of days) when I swapped to FTTC a few months ago. No spam from the email account at all, no blocked ports, the email has never been off that I noticed, no traffic shaping, no slowups - all of these so unlike Talktalk I was used to. Same here. 14/15 years with them now with no comlaints whatsoever (and very good prices too). I was dreading the BT-effect after the takeover, but quite franckly haven't noticed anything. |
#93
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What is the best phone/net package in BT land?
On 22/12/2018 21:54, JoeJoe wrote:
On 22/12/2018 18:08, Harry Bloomfield wrote: mechanic presented the following explanation : Yes the supplied PlusNet router is rubbish, and before anyone signs up for a new PlusNet account, take a look at their forums, particularly the feedback one, for a fair view on current customer service. 'Dire' would be putting a gloss on it. Billing and account management seems particularly badly run. This degradation in what used to be a well regarded supplier seems to date from the BT takeover. Perhaps so, but in the 13 months since I joined them, their service has been exemplary. No issues with the line, no issues with billing, a slight delay (couple of days) when I swapped to FTTC a few months ago. No spam from the email account at all, no blocked ports, the email has never been off that I noticed, no traffic shaping, no slowups - all of these so unlike Talktalk I was used to. Same here. 14/15 years with them now with no comlaints whatsoever (and very good prices too). I was dreading the BT-effect after the takeover, but quite franckly haven't noticed anything. Well they take longer to answer the phone, and the support line is no longer 24/7, but it certainly could have been worse! -- Cheers, John. /================================================== ===============\ | Internode Ltd - http://www.internode.co.uk | |-----------------------------------------------------------------| | John Rumm - john(at)internode(dot)co(dot)uk | \================================================= ================/ |
#95
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What is the best phone/net package in BT land?
On 22/12/2018 20:01, Tim Lamb wrote:
In message , The Natural Philosopher writes Â*The irony there is that I get spam/scam calls claiming to be "from Talktalk your ISP"... and I have never even been a customer! Well I get tonnes of calls claiming to be BT telling me to click on the windows logo on my windows PC Is that what they want you to do? I usually lean on the 9 button before they get that far. Yes it wss te one time when I was bored and amused enough to follow his intructions He obviously wanted me to open a up a connmection to some ratware server or somesuch. I didn't tell him I dont have BT broadband and am all linux. Not until 15 minutes of wasting his time had elapsed... -- €œThe fundamental cause of the trouble in the modern world today is that the stupid are cocksure while the intelligent are full of doubt." - Bertrand Russell |
#96
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What is the best phone/net package in BT land?
On 21/12/2018 16:18, Dave Plowman (News) wrote:
In article , Bill Wright wrote: On 20/12/2018 20:49, Martin Brown wrote: TalkTalk is best avoided unless you are a masochist. I use TalkTalk. The service is good and the people are nice. They must have improved *a lot* since I was with them. Regular loss of broadband. 3 times or more a year. Taking days to sort. You were lucky - a friend was without landline or broadband for nearly three months with them. Admittedly he was on a long rural connection but their customer "service" was worse than abysmal and the compensation derisary. He is now on the micrwave link broadband and no landline. And sent me emails saying they couldn't contact me by email. And replied to my emails querying that. Then sent more of the same. I gave up banging my head against their wall. Their habit of sending emails to someone with a defunct landline and waiting for a reply before acting seems endemic -- Regards, Martin Brown |
#97
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What is the best phone/net package in BT land?
On Sunday, December 23, 2018 at 5:38:19 AM UTC, The Natural Philosopher wrote:
On 22/12/2018 16:38, wrote: On Saturday, December 22, 2018 at 4:23:47 PM UTC, The Natural Philosopher wrote: Wont be FFTP unless he is dead lucky We have had FTTP for 4 years in the Hull area. https://www.kcomhome.com/products/br...xoCZhIQAvD_BwE You were dead lucky Not really - Hull Telephones had the UK's first digital exchange and at one time was worth billions, due to its share price zooming from 50p to £17 in the 2000 dotcom boom. Plus we are the only place in the UK not to have red 'phone boxes. https://en.wikipedia.org/wiki/KCOM_Group |
#98
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What is the best phone/net package in BT land?
On Fri, 21 Dec 2018 16:13:06 +0000 (GMT), Dave Plowman (News) wrote:
One tip not heavily promoted is to pay your line rental for a year in advance. If you can afford to. Saves a lot more than you can earn in interest easily. Another problem for the billing people at PlusNet who seem able to charge twice for that option, and take a couple of months to sort out repayment. Not an option I'll be renewing next year. |
#99
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What is the best phone/net package in BT land?
On 23/12/2018 05:43, The Natural Philosopher wrote:
On 22/12/2018 20:01, Tim Lamb wrote: In message , The Natural Philosopher writes Â*The irony there is that I get spam/scam calls claiming to be "from Talktalk your ISP"... and I have never even been a customer! Well I get tonnes of calls claiming to be BT telling me to click on the windows logo on my windows PC Is that what they want you to do? I usually lean on the 9 button before they get that far. Yes it wss te one time when I was bored and amused enough to follow his intructions He obviously wanted me to open a up a connmection to some ratware server or somesuch.Â* I didn't tell him I dont have BT broadband and am all linux. Not until 15 minutes of wasting his time had elapsed... I tell them I don't understand computers but will go and get Fred who does and put the phone down on the desk. It keeps them tied up and from mithering someone who might be taken in for a couple of minutes. Most times my answerphone or answering with dead air filters them out. -- Regards, Martin Brown |
#100
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What is the best phone/net package in BT land?
In article , JoeJoe
writes On 21/12/2018 16:20, Dave Plowman (News) wrote: In article , Chris Bartram wrote: To the OP: consider plusnet or A&A if you don't mind paying for good service. I've been with BT for some 5 years now. Wouldn't know about their service - never needed it. That's how I prefer things. Plusnet is around 50% cheaper for exactly the same service, and they use the same infrastructure as they are owned by BT... Customer service of Plusnet is light years better than BT though. Only reason to use BT is if you want BT Sport that is heavily discounted for BT BB customers. It's also discounted for Plusnet customers from time to time. -- bert |
#101
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What is the best phone/net package in BT land?
In article , tony sayer
writes In article , Chris Bartram news@delete- me.piglet-net.net scribeth thus On 21/12/2018 05:31, The Natural Philosopher wrote: On 21/12/2018 03:13, Bill Wright wrote: On 20/12/2018 20:49, Martin Brown wrote: TalkTalk is best avoided unless you are a masochist. I use TalkTalk. The service is good and the people are nice. hahahaha This is one of those very few times I'll agree completely with TNP. Talk talk are a bunch of inept shysters who have a proven track record of being ****ing useless. Whether it's getting their mail servers blacklisted, having a huge data breach, or more mundane ****wittery, the only thing you can rely on is that they will **** something up. To the OP: consider plusnet or A&A if you don't mind paying for good service. Or Zen, one of if not the best ones... B 'effing Tee would be the last firm I'd deal with for anything!.. Is their email system still as shambolic as ever? -- bert |
#102
Posted to uk.d-i-y
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What is the best phone/net package in BT land?
On 23/12/2018 10:44, wrote:
On Sunday, December 23, 2018 at 5:38:19 AM UTC, The Natural Philosopher wrote: On 22/12/2018 16:38, wrote: On Saturday, December 22, 2018 at 4:23:47 PM UTC, The Natural Philosopher wrote: Wont be FFTP unless he is dead lucky We have had FTTP for 4 years in the Hull area. https://www.kcomhome.com/products/br...xoCZhIQAvD_BwE You were dead lucky Not really - Hull Telephones had the UK's first digital exchange and at one time was worth billions, due to its share price zooming from 50p to £17 in the 2000 dotcom boom. Plus we are the only place in the UK not to have red 'phone boxes. https://en.wikipedia.org/wiki/KCOM_Group Not so. Guernsey has blue ones. |
#103
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What is the best phone/net package in BT land?
On Sunday, December 23, 2018 at 9:24:56 PM UTC, Andrew wrote:
Plus we are the only place in the UK not to have red 'phone boxes. https://en.wikipedia.org/wiki/KCOM_Group Not so. Guernsey has blue ones. Not in the UK though. QUOTE: "The Bailiwick of Guernsey includes the separate jurisdictions of Alderney and Sark and the islands of Herm, Jethou and Lihou. The island of Brecqhou is part of Sark. Jersey, Guernsey and the Isle of Man are ***not*** part of the UK but are self-governing dependencies of the Crown." |
#104
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What is the best phone/net package in BT land?
On 23/12/2018 20:05, bert wrote:
In article , JoeJoe writes On 21/12/2018 16:20, Dave Plowman (News) wrote: In article , Â*Â*Â* Chris Bartram wrote: To the OP: consider plusnet or A&A if you don't mind paying for good service. Â*I've been with BT for some 5 years now. Wouldn't know about their service - never needed it. That's how I prefer things. Plusnet is around 50% cheaper for exactly the same service, and they use the same infrastructure as they are owned by BT... Customer service of Plusnet is light years better than BT though. Only reason to use BT is if you want BT Sport that is heavily discounted for BT BB customers. It's also discounted for Plusnet customers from time to time. Looks like its £5/month -- Cheers, John. /================================================== ===============\ | Internode Ltd - http://www.internode.co.uk | |-----------------------------------------------------------------| | John Rumm - john(at)internode(dot)co(dot)uk | \================================================= ================/ |
#105
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What is the best phone/net package in BT land?
Harry Bloomfield wrote on 22/12/2018 :
Perhaps so, but in the 13 months since I joined them, their service has been exemplary. No issues with the line, no issues with billing, a slight delay (couple of days) when I swapped to FTTC a few months ago. No spam from the email account at all, no blocked ports, the email has never been off that I noticed, no traffic shaping, no slowups - all of these so unlike Talktalk I was used to. ...and just to prove a point, Talktalk's email server seems to have been inaccessible for most/all of this morning. TT treat there email service as a take it or leave it service, rather than an integral part of the deal you are paying for. Imagine if you are awaiting delivery of a time critical email and the server goes off for several hours at a time and quite frequently. Outlook regularly logs in for email and every time it logs in, it flags up that it cannot log in, which needs to be then dismissed. Something I complained about regularly to TT, but they blamed my email package, or its settings - never their server. |
#106
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What is the best phone/net package in BT land?
Plusnet took 2 days to set up my phone line, but the broadband will not be active until 21JAN19, so it's a good thing that I have a BT Wifi hotspot 1 month account.
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#107
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What is the best phone/net package in BT land?
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