The Natural Philosopher wrote:

On 21/12/2018 09:36, Martin Brown wrote:
On 21/12/2018 08:59, Brian Gaff wrote:
Plusnet are not mostly owned by BT, how come they can actually offer
more.

Mainly because they don't do their support from some third world country
using a VOIP with almost zero bandwidth. You get to speak to real people
in the UK who might or might not have a Yorkshire accent.

yes. Everybody uses BT openreach cable for the last whatever BUT the two
things that differ are how much contention they put on and how good
their support is.
And don't forget traffic shaping. If you start with hardly any
bandwidth (600kb/s on a good day) traffic shaping can cause connections
to drop even when the ADSL doesn't. I know this because my ISP was
taken over by Talktalk.

--

Roger Hayter