Where we are located, we are under similar law to that of the UK. The
warranty has to comply to the purchase agreement contract. TV's without an
extended warranty are sold with a one year contract. You can optionally
purchase more time.
If the tube goes one day after the warranty, the manufacture is legally not
obliged to change it, or service the set. I tell people that for the little
more than the cost of the TV set, it is best to buy the extended warranty.
Servicing a TV set can be expensive. The few extra dollars for the extended
warranty can be well worth the investment.
I have heard some people saying that the dealers make a lot of money on
these warranties. Actually this is not very true. The mark-up on all these
products is not very great. If the set turns out to be a lemon, the
manufacture will end up paying the cost of service, and maybe even the
exchange the set for a new one.
--
Greetings,
Jerry Greenberg GLG Technologies GLG
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WebPage
http://www.zoom-one.com
Electronics
http://www.zoom-one.com/electron.htm
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"Fraser" wrote in message
...
Hi All,
My 3.5 year old Toshiba 32" widescreen has died, due to a faulty picture
tube. The problem is that now and again the green gun overloads, filling the
screen with a green zig-zag pattern, then the TV shuts down. The repair shop
say this is due to a bad design in the picture tube, causing overheating.
This is a well known problem in this tube (Philips) apparently, and this
tube is no longer used in new products.
Now, my question is, can I get Toshiba to provide me with a replacement
picture tube without me having to pay for it? IMHO, the set was very very
expensive when I bought it, and a three and a half year life span is simply
unacceptable for something like this. Is there any recourse under UK law to
do this? I was thinking about going along the usual "fit for purpose" and
"merchantable quality" lines. Does anyone know of any successes/failures of
people trying to do this?
I've googled around, but couldn't see anything. I swear I read/heard
something about forcing electronics manufacturers to repair out with
warranty, but I can't remember or find the source.
Thanks in advance,
Fraser.