On Wednesday, September 19, 2018 at 8:24:24 PM UTC+1, bert wrote:
In article , Harry Bloomfield
writes
Brian Reay presented the following explanation :
Are you on a fixed priced deal?

Yes, fixed..

Certainly with all the deals I've had, you didn't have to accept the
suggested change to DD. Also, any 'credit' could be reclaimed- once or
twice we've ended up with money in credit due to periods travelling etc.


Their monthly bills keep showing me owing them, despite the increased
DD.

There just delivered quote for next years DD for the new tariff, shows
my present tariff DD as £75 per month, whereas I was advised it would
be increased to £92 from last month. All very confused.

Its Bristol. They have just taken their consumption comparison pages
(last year v this year) down, because they suggest it is confusing
their customers. Not half, it has no relationship to my own spreadsheet
(last year v this year) comparison.
If you have your consumption in a spreadsheet then just add the costs
and you can check against your actual bills.
Note your bill does not include VAT in the unit pricing but adds it on
to the total at the end.
Fir next year what are they basing their quote on? Best comparable
tariff or their standard variable one? Comparison web sites use the
latter as dictated by Ofgem but their prices do include VAT unless it
says otherwise.
--
bert

Could the first few have been artificially cheap to create a good first impression? Then bigger amounts later to make up the total?