On 30/07/18 21:06, bert wrote:
In article ,
Tricky Dicky writes
I never buy extended warranties but accept them if offered "free".
When we bought our last washing machine the model we wanted came with
such a "free" 5 year warranty. On arrival we found the programmer
control damaged and requested a replacement. The company were unable
to replace it as it was the last of an end of line product, they
offered a number of alternatives of a similar price and spec. However,
none of the alternatives came with an extended warranty and to get
them insured would have cost £90 if I remember correctly. I argued
with them that to me the so called "free" warranty had monetary value
and was an influence in my purchase choice to end up paying a similar
price for a machine with an extended warranty meant accepting a much
lower spec machine or forking out more for one of a similar spec.

In the end they offered us a "free" warranty or an upgrade to a higher
spec machine to the value of purchasing a warranty. We chose the
upgrade and bought a Siemens which, and here comes the rub, came with
a free manufacturers extended warranty. So win win!

It did occur to me at the time that the extended free warranty was
obviously a sweetener to shift a number of end of line products but at
best it would only offer repairs as any machine could not be replaced
except by offering equivalents.

Incidently the machine never needed a repair over the period covered
by the warranty and it was only last year that I had to replace the
motor brushes.

Richard
If car manufacturers can offer 5 or 7 year warranties surely we can make
toaster to last the same time?

if you are prepared to pay £600 for it...



--
A lie can travel halfway around the world while the truth is putting on
its shoes.