On Wednesday, May 2, 2018 at 3:43:24 PM UTC-4, dpb wrote:
On 5/2/2018 2:28 PM, trader_4 wrote:
On Wednesday, May 2, 2018 at 2:29:13 PM UTC-4, Tekkie® wrote:
...

The dealer just called. Diagnosis: alignment. My wife has an $80 coupon
which they will honor. They tested it at 80 mph. Will return loaner and pick
up. No damage to any suspension parts. They left the new tires on the right
side because they measured the tread depth and found no difference.

Thanks everyone for their posts.

--
Tekkie

That explains all the symptoms except the vibration. IDK how alignment
would cause vibration, you should ask them that.

I'd wager they rebalanced as well just didn't say so, specifically.

Most times I find the service rep that calls is just that; all he has to
go on is the service order, he didn't do any of the work and just reads
off the highlights, not necessarily every minute detail...if there's
something need to know specifically usually ends up having to actually
talk to the tech/mechanic to find out just what they actually did in detail.

--

Certainly possible. On the other hand when the ticket these days can include
everything from a disposal fee to a "shop fee" and an "inventory fee", you
would think if they had to check the balance on the tires, it would be on
the work order. Decades ago, if you bought new tires or had a fluid
changed, that was part of the service, no separate fees. The disposal charge
cropped up first, and is kind of legitimate, with old tires for example.
Oil ATF, no sure about, because I think they get rid of those for free
or maybe even get paid for. The shop fee is a classic. The ones that
do that, total up all the work, then put that on top, which IMO is shystering.

Hope he gets it straightened out. And you may be right, it's possible the
service writer just didn't tell him. BTW, that's something that's changed..
In a modern dealership, God knows how many people they have, I think I
counted like 8 there last time. All likely on commission of course.