On Saturday, October 28, 2006 at 9:46:41 PM UTC-4, tomcas wrote:
Not all Craftsman hand tools have a lifetime warranty and many that were
traditionally warrantied now have none. It seems Kmart has directed the
removal of the lifetime warranty from many previously warrantied tools.
They are easy to spot because they lack the warranty information on the
packaging.
What does this mean to the average buyer. Three things. One, read the
label to make sure it has a life time warranty, even if it is marked
Craftsman. Two, if you buy a lifetime warrantied tool be sure to save
the warranty label because the chances are if you need to have it
replaced in the future the replacement tool in the store will lack a
warranty label. Three, save the receipt because this too is now required
in order for Sears to honor the warranty.
Lastly, Sears has been directed to begin increasing their denial of tool
replacements based on tool mis-use.