In article , alan_m
scribeth thus
On 15/03/2018 10:06, alo wrote:
On Tue, 13 Mar 2018 21:20:07 +0000, tony sayer
wrote:
Anyone had any experience with this lot. They do seem that bit cheaper
than most anyone else?.
https://www.outfoxthemarket.co.uk/Home.aspx
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Confusing terms and conditions: (What does it mean and which is
accurate....it is confusing me anyway)
https://www.outfoxthemarket.co.uk/Te...onditions.aspx
3.4
You can cancel your contract with us at any time either in writing, by
email, web chat or over the phone. You will incur no exit fees at any
stage.
3.9
You can cancel your contract with us at any time either in writing, by
email, web chat or over the phone. You will incur a £50 exit fee per
fuel if you choose to do so.
They have 2 tariffs
One is the variable tariff with no exit fee the other is the fixed
contract for 18 months which has an exit fee of £50 per fuel.
Their T&C are badly written.
3.1 Your contract will be for the Zapp! Tariff
3.6 Your contract will be for the Whack! January tariff in your region
The "fixed" price may alter as the membership fee seems to be a charge
and not a tariff.
3.2 We may increase the charges you pay under your tariff by providing
you with 30 days advance notice.
3.7 Under the Whack! January tariff, the unit rate element is fixed.
However, membership fee may still vary depending on usage and Outfox
reserves the right to review and increase your charges under this where
necessary.
When the wind doesn't blow and the sun doesn't shine they could cut you
off.....
Well at least we haven't got a smart meter!.
They seem to have a tie up with Dong Energy for north sea wind perhaps
they buy from them and if they can't supply then they must go elsewhere?
3.10 Please be aware that there will also be volume limits that will
affect whether we can supply you.
I think thats them defining the line between Domestic and business?.
They claim in their advertising no standing charges.
6.2. Well calculate the charges for your supply using:
A standing charge, for each Meter Point Reference Number (MPRN) or
Meter Point Administration Number (MPAN) registered to your property.
It's not clear that the amount they quote is inclusive of VAT.
Well in a mail from them they say their prices are VAT inclusive.
6.4 Well add VAT to our charges at the applicable rate (currently 5%
for energy usage, 20% for any other charges).
Well energy charges are 5:% VAT but other charges can't think of any
that their might be unless there in some way not energy related?.
There are many more ambiguous terms and conditions which could mean that
heads we win, tails you lose.
I expect that Ofgem will see to those;!
--
Tony Sayer