On 17/09/2016 18:34, Brian Gaff wrote:
Surprised they did not charge him for that. I do know that if packaging
fails they send it back, but then there is the vexed question of was it
badly packed or badly handled. I had this with a pair of stepladders from
parcel Farce some time ago. They argued for seemingly ages.

I am talking about Royal Mail.

I have never known them to return anything unless instructed to do so by
he receiver.