On 06/09/2016 09:40, Nightjar wrote:
On 05-Sep-16 9:59 PM, David Lang wrote:
Just sent an email invoice to a client with the following text;

"Invoice attached, bank details bottom left. Prompt transfer
appreciated."

Received a reply;

"Many thanks. How would you like to be paid?
I'm happy to make an electronic transfer if that is okay with you.
Please let me have your have your bank details for this."

The worrying thing is, the client is a GP!



A number of my customers, particularly large corporations, won't accept
bank details on the invoice as authority to pay by bank transfer. They
insist upon a separate instruction before their internal audit systems
will allow a payment to be set up for me.


Quite right too! Many firms find it hard enough to get customers to
quote the right reference when making payments by bank transfer even
when they are told precisely what to use (eg account number, invoice
number). Leaving them to make it up for themselves is a recipe for
confusion.




--
Robin
reply-to address is (intended to be) valid