On Sat, 3 Sep 2016 08:08:36 -0700 (PDT), trader_4
wrote:

On Saturday, September 3, 2016 at 9:44:04 AM UTC-4, Cscott515 wrote:
replying to Lee, Cscott515 wrote:
We are having the exact same problem and I was hoping for ideas on how to fix

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Have you called tech support at Hayward? A pool forum might have more
people familiar with the specific eqpt.

(S)he probably has a Navigator and twisting the hose is a common
symptom caused by a bunch of problems, mostly worn out parts. You can
buy a "kit" which is basically everything but the top and bottom cover
for about $200 on Amazon and that will fix it for quite a while.
Navigators are great pool cleaners but they are maintenance hogs.
If you want to "piece at a time" it, be sure you have good shoes, the
rocker arms are tight on the shaft and that the rollers on the wocka
wocka are free with no flat spots. That is just the start tho.